IT Consulting Jobs: IT Support (Intermediate), Angeles in Angeles City, Central Luzon
Job Description: As an IT Support/Systems Administrator, the candidate will provide a timely end-user support ensuring zero or limited loss of end-user's productivity time. Maintain the IT computing environment (software/hardware) to ensure IT devices are secured and running in optimal performance with zero downtime as much as possible. Job Responsibilities: • Provides 2nd level support for both local and remote offices. • Prioritize problems with focus on understanding the needs of end-user's productivity, when taking actions or making decisions. • Ensure efficient and timely resolution of problems and outages, including management and/or 3rd party escalations. • Gathers information needed to successfully analyze a problem and determining its root cause. Identify both immediate and permanent solution to the problem. • Works proactively and independently and as part of a team, provide supports to to her team members when required. • Maintains the security of all IT devices (hardware and software) by installing security patches in a timely manner. • Performs regular maintenance and upgrades of software and hardware to ensure its optimal performance. • Administers all Mac, Linux and Windows servers, Web Application & Web Servers, Database servers, virtual environments, remote systems, network devices, VPN configuration and other IT system administration/monitoring tools. • Work with the IT Manager on the provision and acquisition of IT services. Desired Skills: • Excellent communication skills and customer focus, with the ability to work with both technical and non-technical people. • Strong attention to details with good analytical thinking in resolving problems and documenting the solutions. • Must have the flexibility to adapt to rotating work shift, including rendering of overtime when needed. • Ability to work proactively and independently and as part of a team, provide supports to other team members when required. • Knowledgeable in supporting MacOS workstations, its applications and hardware peripherals. • At least two years of continuous working experience in administering Unix/Linux OS, Virtual Machines/servers, Web Application servers, Web Servers, Database Servers. • At least two years of continuous working experience in administering/configuring network devices such as CiscoASA, LAN/WAN/WLAN and VPN connections. • Knowledge in UnixOS/shell scripting and basic PHP/HTML coding • Knowledge in implementing security solutions such as secure authentication/LDAP/2-Factor authentication, vulnerability and patch management, intrusion detection/intrusion prevention, log management, subsystems hardening, CCTV, physical access control, etc. OWENS ASIA BENEFITS: Owens Asia Employees Enjoy: Great Benefits Competitive Salary Package HMO Medical and Dental Benefits Above industry standard night differential and leaves Safe and Comfortable Work Environment Professional Culture and Values No-nonsense, results-oriented Western management style Detailed training Highest integrity in people and processes Fast-paced and friendly environment
Location
2009 Angeles
Company
Owens Asia, Inc.
Experience
No experience needed.
Education
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